Hawai’i Island Important Contact Information

Agricultural Inspection

Phone: (808) 861-8490


Hilo International Airport (ITO)
Phone: (808) 961-9300

Kona International Airport at Keahole (KOA)WEBSITEPhone: (808) 327-9520Animal QuarantineWEBSITEEmail: rabiesfree@hawaii.govCamping PermitsSTATE PARKSPhone: (808) 587-0300COUNTY OF HAWAII PARKSPhone: (808) 961-8311COVID-19 RELATEDFor travel related questions, call 1-800-GoHawaii (1-800-464-2924)For vaccine related questions, call (808) 586-8332; Monday through Friday;7:45 am – 4:30 pmHawai‘i residents can reach out 7 am to 10 pm, 7 days a week. CALL 2-1-1Contact the DOH’s Hawai‘i CARES – available 24/7. CALL 1-800-753-6879; TEXT ALOHA to 741741County of Hawaii CIVIL DEFENSE AGENCY920 Ululani Street, Hilo, HI 96720Phone: (808) 935-0031For after hours emergency contact or information, call (808) 935-3311Email: civildefense@hawaiicounty.govCounty of Hawaii Contact Info All AgenciesSolid Waste Administrative Services:(808) 961-8270 or swd@hawaiicounty.govSolid Waste Billing, Facility Disposal Permits:(808) 961-8353 or 961-8339 or swdacctng@hawaiicounty.govRecycling Coordinator:(808) 961-8942 or george.hayducsko@hawaiicounty.govHI-5 Redemption Program:(808) 961-8549 or craig.kawaguchi@hawaiicounty.gov (East Hawai‘i);(808) 323-4416 or sherri.izuno@hawaiicounty.gov (West Hawai‘i)Used Motor Oil Programdiyumo@hawaiicounty.govPolystyrene Foam Food Container & Food Service Ware Reduction Ordinancepolystyrene@hawaiicounty.govPlastic Bag Reduction Ordinancebring-ur-bag@hawaiicounty.govRecycling Specialist:(808) 323-4412 or tanya.buckley@hawaiicounty.gov (West Hawai‘i);(808) 961-8098 or sanne.berrig@hawaiicounty.gov (East Hawai‘i);(808) 961-8554 or recycle3@hawaiicounty.gov (East Hawai‘i)Abandoned Vehicles:(808) 961-8552 or demav@hawaiicounty.gov

Customs and Border Protection


Department of Homeland Security


Department of Water Services

Water Emergencies  (808) 961-8790

Customer Service

Hilo: (808) 961-8060
Waimea: (808) 887-3030
Kona: (808) 322-0600
Kaʻū: (808) 929-9111

Administration (808) 961-8050

Hawaii District Health Offices

67-5189 Kamamalu St.
Kamuela, HI 96743
Phone: (808) 887-8114

Hawaii Visitors and Convention Bureau

Phone: (808) 923-1811

Hawaiian Telecom

Customer Service and Billing Inquiries

(877) 482-2211 – Toll Free

Hawai’i Volcanoes National Park


Mailing Address: P.O. Box 52 Hawaii National Park, HI 96718

Phone: (808) 985-6011

Kapaau Police Station

Address: 54-3900 Akoni Pule Hwy, Kapaau, HI 96755
Phone: (808) 889-6540

Kohala Hospital

54-383 Hospital Rd, Kapaau, HI 96755 Phone: (808) 889-6211

Kohala Public Schools

Kohala Elementary School

54-3609 Akoni Pule Hwy.,
Kapaau, HI 96755
Phone: (808) 889-7100

Kohala Middle School
53-4155 Akoni Pule HWY
PO Box 777
Kapa’au, HI, 96755 808-889-7119

Kohala High School
54-3611 Akoni Pule Highway, Kapaau, HI 96755
P.O. Box 279 Kapaau, HI 96755
Phone: (808) 889-7117

Marriage Licenses and Civil Unions

Phone: (808) 586-4545

Medical Emergencies

To call an ambulance, or for medical emergencies, dial 9-1-1

North Hawaii Community Hospital

Address: 67-1125 Mamalahoa Highway, Kamuela, Hawaii 96743

Office of Consumer Protection

Island of Hawaii: (808) 974-4000 (ext. 7-3222)
Prior Complaints: (808) 587-3222 (press 1 at the menu)

Police Department Hawai’i County

In an emergency, call 911 (non-emergency: 935-3311)
Use 911 to report any serious medical problem, fire, life-threatening situation or crime in progress.

If your need is not an emergency, please call the non-emergency line at 935-3311. The non-emergency calls go to the same Dispatch Center but priority is given to 911 emergency calls.

Text to 911
Text to 911 allows you to use your activated cell phone to contact the 911 center by text message instead of calling 911. Texting to 911 should only be done when you are unable to make a voice call.

Crime Stoppers
Make an anonymous tip through Crime Stoppers and you may be eligible for a reward of up to $1,000.

Island wide 961-8300

Kuleana Hotline – 961-2219
The Kuleana Hotline is designed to prevent tragic events in public places. Your tip could help authorities intervene before warning signs develop into a crime or tragedy.

The Kuleana Hotline is not a substitute for 911 calls. In an emergency, always call 911.

Spectrum (Time Warner)

Customer Support:

Transportation and Security Administration (TSA)

Phone: (866) 289-9673
Email: contactcenter@dhs.gov

U.S. Department of State – Travel.State.gov


Visitor Aloha Society of Hawaii

Hawaii is a beautiful place to visit, but even in paradise an unpleasant experience can occur. Call the following numbers if you experience any adversity such as an accident, medical emergency or serious illness, or if you become a victim of a crime and have a police report (have your report handy).

Visitor Aloha Society of West Hawaii (Island of Hawaii)
Phone: (808) 756-0785

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