Hawai‘i County Water Supply Reopening for In-Person Services
Hawai‘i County Water Supply Reopening for In-Person Services by Appointment Only Starting July 1 Effective Wednesday, July 1, the Department of Water Supply (DWS), County of Hawai‘i will begin offering in-person services by appointment only as part of a phased reopening. DWS’ customers and members of the public may schedule an appointment to start a new water service, obtain help with an existing water account or other in-person assistance. In-person payment collections and other unscheduled services remain suspended through July 31. Customers wanting to pay their water bill are asked to do so remotely using the no-fee payment options, while walk-in visitors lacking an appointment will be asked to schedule one for assistance. To make an appointment, please call one of the following numbers weekdays, excluding holidays: Customer Service: Hilo: (808) 961-8060 Waimea: (808) 887-3030 Kona: (808) 322-0600 Engineering Division: (808) 961-8070 Before entering a DWS facility, all visitors must answer a short questionnaire about their health, apply provided hand sanitizer and wear a face covering. Anyone feeling ill or exhibiting COVID-19 symptoms on the day of their appointment will be asked to reschedule in the interest of public safety. To maintain social distancing, visitors should limit their companions to essential attendees only. DWS is continuing to accept only telephone, online, auto-payment, mail, or non-cash payments left in a secured DWS payment drop box. To pay a water bill online, please visit www.hawaiidws.org, click either the “Pay Your Bill Online” or “Pay Online” tab and follow the self-service portal. Customers wishing to pay by telephone should call toll-free 844-216-1994 anytime. For more information about no-charge payment options, please call one of the Customer Service offices during normal operating hours. Email correspondence may be sent to: dws@hawaiidws.org. DWS thanks its customers and the Hawai‘i Island community for remaining patient and understanding while it works to help prevent the spread of coronavirus. Throughout the ongoing pandemic, DWS has not wavered from the commitment to provide a reliable supply of safe drinking water in compliance with all state and federal drinking water requirements.
