HELE-ON PARTNERS WITH HAWAIʻI PUBLIC SCHOOLS TO ADDRESS TRANSPORTATION CHALLENGES ON HAWAIʻI ISLAND

HELE-ON PARTNERS WITH HAWAIʻI PUBLIC SCHOOLS TO ADDRESS
TRANSPORTATION CHALLENGES ON HAWAIʻI ISLAND
Hawaiʻi County has formed a new partnership with the State of Hawaiʻi Department of
Education to help alleviate student transportation issues on Hawaiʻi Island caused by a shortage
of school bus drivers and routes. The collaboration between Hele-On and the DOE will allow
students who live near an existing Hele-On route to get to and from school by way of a Hele-On
monthly pass.
Hawaiʻi County parents interested in this new partnership can follow the steps below to access
this bus pass:
1. Submit a school bus application to the school office or online via eTrition. A
student’s ID number is needed to apply online at:
https://www.hawaiipublicschools.org/ConnectWithUs/Organization/Offices/Facilities
andOperations/Transportation/RidingtheBus/Pages/home.aspx
2. If a child’s application was previously approved and put on a waitlist, parents can
contact the school to request a Hele-On bus pass;
3. After the school reviews the application, parents will be notified if the application has
been approved. It takes approximately two weeks to receive their Hele-On bus pass.
Eligibility is available to all middle/intermediate and high school students on Hawaiʻi island for
whom seats on existing school bus routes are not available, students eligible under Hawaii
Administrative Rule §8-27-5; and students who qualify for free transportation. Those who do not
qualify for free transportation will be required to pay the $72 quarterly bus pass fee, which will
include Hele-On bus passes for three months (value of $135).
“When parents contacted Hele-On looking for alternatives to getting their child to and from
school, we immediately contacted DOE to see how we can help within the existing design of the
Hele-On transit system,” says John Andoh, Interim Mass Transit Administrator. “We also
recently launched the new routes as designed in the 2018 adopted Transit and Multi-Modal
Transportation Plan which provides more access to DOE schools, island-wide with more routes
and more frequency.”
“Ensuring adequate and equitable access to education for all our keiki is necessary to ensuring a
vibrant and sustainable Hawaiʻi Island for generations to come,” said Mayor Mitch Roth. “That
is why we are excited to be able to partner with the DOE to provide county resources make sure
that no keiki is left behind.”
The Hele-On/Hawaiʻi Public Schools partnership is replicated from what has been implemented
in the City and County of Honolulu with TheBus. DOE reports excellent success with that
partnership from Oʻahu students accessing schools beyond traditional yellow school bus
transportation capacity.
To learn more about how to ride Hele-On and the routes and schedules, please visit
www.heleonbus.org. Timetables (schedules) and route maps are available online at
http://www.heleonbus.org/news/starting-september-5-2021-changes-are-coming-to-hele-on-busroutes or by calling (808) 961-8744, option 1. They can also be picked up at Mo’oheau Bus
Terminal at 329 Kamehameha Avenue, Hilo, Monday -Friday from 8:30 a.m. to 4:30 p.m.
For more information about Hele-On, please call (808) 961-8744, TDD: 711 through the relay
service, email heleonbus@hawaiicounty.gov, visit www.heleonbus.org, or find Hele-On Bus on
Facebook, Twitter, Instagram, or YouTube.