Hawaiian Electric warns of scams targeting businesses

Hawaiian Electric warns of scams targeting businesses on
Oʻahu, Maui, including a prominent hotel in Waikīkī
Customers threatened with disconnection in an hour if no payment made
HONOLULU, March 24, 2026 – Hawaiian Electric is alerting customers to a string of scams
mostly targeting businesses on Oʻahu and Maui that are likely connected, including an incident
last week involving a man who approached the front desk of a Waikīkī hotel and warned that
power would be shut off within an hour if payment was not made by calling “Hawaiian Electric.”
About 10:30 a.m. Thursday, March 19, the suspect threatened disconnection and gave a phone
number to front desk employees to call and make payment – (808) 800-9551. It was the same
phone number used in at least five other reported scam calls to local businesses in March.
“It’s troubling that someone was brazen enough to identify himself as a Hawaiian Electric
employee and attempt to scam a well-known hotel in Waikīkī,” said Hawaiian Electric Security
Manager Jonathon Grems. “It’s a good reminder for both residential and business customers to
be vigilant and not fall victim to scams.”
As a reminder, Hawaiian Electric employees do not go door-to-door collecting payment from
customers. Company employees will not show up unannounced to collect a balance or inspect
equipment inside your home. Call customer service to confirm Hawaiian Electric employees are
visiting your home or business. Also, ask for proper identification if approached by those
claiming to be from Hawaiian Electric.
The other incidents connected to the hotel case were phone scams. On March 5, a Maui store
paid nearly $5,000 to the caller claiming to be from Hawaiian Electric. Using the same phone
number as in the hotel case, the caller threatened disconnection unless payment was made
using a QR code at a local Walmart store.
For acceptable forms of payment, visit hawaiianelectric.com/paymentoptions. To report scams,
go to hawaiianelectric.com/reportfraud.
Hawaiian Electric offers the following tips:
• If a caller says your account is delinquent and threatens to shut off service
immediately unless payment is made, it’s a scam. Don’t be fooled by the caller
ID, which can be manipulated to show a legitimate phone number.
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• If someone from ‘Hawaiian Electric’ contacts you and demands immediate payment via
gift cards, money transfer, prepaid debit cards or by Bitcoin, it’s a scam. For available
payment methods, go to hawaiianelectric.com/paymentoptions.
• If the caller asks to meet you in person to pick up a payment, it’s a scam.
• If you receive an email urging you to click on an embedded link or attachment, or scan
a QR code, to pay a bill, think before you click. It’s likely a scam.
• If someone shows up at your home or place of business claiming to be from Hawaiian
Electric, ensure that person is wearing official attire with a logo, driving a properly
labeled vehicle and carrying company identification. When in doubt, call customer