Hawaiian Electric and Aloha United Way launch Hawai‘i Utility Bill Assistance Program
Hawaiian Electric and Aloha United Way launch
Hawai‘i Utility Bill Assistance Program
Fund established with $2 million from company shareholders
HONOLULU, Feb. 4, 2021 – Hawaiian Electric is the founding sponsor of Aloha United Way’s
new statewide program to help qualifying families recover from the economic hardship caused
by the COVID-19 pandemic. The Hawai‘i Utility Bill Assistance Program will begin accepting
applications through the Aloha United Way website on Feb. 8, 2021 at 8 a.m.
The Hawai‘i Utility Bill Assistance Program aims to help Hawaiʻi residents who are financially
affected by the pandemic and who have fallen behind on their electric, water, sewer and gas
bills. Applicants will be qualified through a process administered by Aloha United Way on a firstcome,
first-served basis, until program funds are completely disbursed.
Residential customers who meet eligibility requirements can receive one-time assistance of
funds up to $750. That amount can be paid to one utility or split among several. Bills for
telephone, cell phone, cable and internet service are not eligible for payment. Payments for
approved applications will be disbursed directly to each utility company.
Hawaiian Electric has pledged $2 million in shareholder money from its parent company,
Hawaiian Electric Industries (HEI), to the program, which will be administered through Aloha
United Way on Oʻahu in partnership with local United Way chapters. Aloha United Way will
accept applications through the online portal and the mail.
“Several of Hawai‘i’s assistance programs expired at the end of 2020, making this timely
program all the more important for local families,” said John Fink, president and CEO of Aloha
United Way. “As the pandemic stretches into this new year, the Hawai‘i Utility Bill Assistance
Program will undoubtedly reduce some of the financial pressures for those whose incomes and
personal situations have been affected.”
In addition to funding the new utility bill assistance program, Hawaiian Electric, the HEI
Charitable Foundation and company employees have made more than $1 million in pandemicrecovery
contributions. Hawaiian Electric is also offering customers options for spreading out
payments on past-due bills, interest-free, across a longer period than ever before.
“We have to be here for each other, and we want to make unpaid bills for essential utility
services one less thing for families to worry about,” said Scott Seu, president and CEO of
Hawaiian Electric.
“The program will also help stretch the federal assistance dollars for rent and utility payments that are coming, helping tenants, landlords and our state’s economic recovery.”
About 4 percent, or 16,000, of Hawaiian Electric’s 412,000 residential customers are at least 90 days behind on their bills. The average balance owed by these customers is about $1,500, the result of the prolonged nature of the pandemic.
“Many of the customers who are the furthest behind are people we have already been in touch with and we hope that this program, along with the newly committed federal funds for rent and utility bills that will soon be released, will relieve a lot of their financial stress,” Seu said.
The Hawai‘i Utility Bill Assistance Program is available to qualifying residential customers of Oʻahu, Hawaiʻi, Maui, Molokaʻi, Lānaʻi and Kauaʻi. Initially funded by Hawaiian Electric, the program is open to contributions from companies and individuals to help an even greater number of residents.
Hawaiian Electric has suspended its service disconnections for nonpayment through March 31, 2021. By offering assistance and working with customers to set up payment plans, the company’s goal is to keep everyone connected.
The Hawai‘i Utility Bill Assistance Program will launch at 8 a.m. on Feb. 8, 2021 at AUW.org/utilityhelp.
To contribute, please visit AUW.org/utilityhelp or contact Emmaly Calibraro, Vice President of Fundraising and Major Gifts at Aloha United Way at ecalibraro@auw.org.
