Hawaii’s Antiquated 211 Phone Line Gets A Much Needed Upgrade…As the pandemic escalated last year, soaring call volumes crashed the system. Hawaii Data Collaborative is helping overhaul it.
On April 23, as the COVID-19 pandemic took hold in Hawaii, the number of calls seeking help to Aloha United Way’s 211 line reached an unprecedented level — as much as 10 times the normal — and crashed the system for several hours.
