Request Assistance for Electronic Processing and Information Center (EPIC) System

Department of Public Works Building Division
Request Assistance for Electronic Processing
and Information Center (EPIC) System
Hawaiʻi County Department of Public Works Building Division continues to address the back
log of permits while transitioning into 100% use of the Electronic Processing and Information
Center (EPIC) System.
With the intent of balancing these efforts and provide effective guidance and communications to
the community regarding permit status and use of EPIC, DPW highly encourages the use of the
Request Assistance form. Designated staff members will respond in the order of which the
inquiry is received and will make every effort to address each online submission within two
business days. We encourage the public to also visit the EPIC FAQ page as you may find the
answers to your questions there.
The Request Assistance form can be found at Request Assistance | Hawaii County, HI Public
Works or Request Assistance | Hawaii County, HI Public Works . We have also provided a QR code below to
access the form with your phone.
Mahalo for your patience and support as we continue to create a better permit system for all of
us.