Hawaiian Electric has received at least three dozen calls today from customers

Hawaiian Electric has received at least three dozen calls today from customers who report that scammers have called and threatened to shut off their electricity unless they make an immediate payment. The company has seen an increase in scam calls during the coronavirus pandemic.

Please remind residents and businesses that Hawaiian Electric has suspended service disconnections through May 17. Any call, text, email or other communication from Hawaiian Electric that threatens disconnection through May 17 is a scam, and customers should hang up or delete the message.

We also want to encourage customers to contact us if they are having trouble paying their bills due to the coronavirus pandemic. Modified schedules or payment arrangements can be made. The quickest way to start the process is to send in a Payment Arrangement Request Form https://www.hawaiianelectric.com/documents/billing_and_payment/payment_arrangement_request.pdf