Hawaiian Electric addressing “pocket” outages on Hawaiʻi Island Customers who remain without power should contact company In Wood Valley, which is still out of power, lines to be re-routed after storm swept away road, poles
Hawaiian Electric addressing “pocket” outages on Hawaiʻi Island
- Customers who remain without power should contact company
- In Wood Valley, which is still out of power, lines to be re-routed after storm swept away road, poles
HONOLULU, Aug. 29, 2026 – Hawaiian Electric remains committed to restoring power to customers on Hawaiʻi Island who still have no electricity due to Hurricane Lala. Crews from Hawaiʻi Island, Oʻahu, Maui and from Southern California Edison through the Western Region Mutual Assistance Group have made significant progress with repairing utility infrastructure. However, there are several hundred customers in various locations across the island who have yet to be reenergized due to issues accessing equipment that serves customers or damage to customer-owned equipment.
“The safety of our customers and employees is our highest priority and we want to make sure any reconnection is completed carefully and responsibly to help reduce the risk of electrical hazards such as shock or fire,” said Shari Ishikawa, Hawaiian Electric vice president of Energy Delivery. “Even though we are ready to restore power, we need to first ensure that our customers’ property can receive electricity safely.”
Although most customers on Hawaiʻi Island who still do not have electricity have reported it, those who have not followed up within the past three days (except those in Wood Valley, see information below) should call the company’s Trouble Line at 1-855-304-9191 or report it online. This is to ensure that no one is overlooked.
Repairs to customer-owned electrical components such as wiring, outlets, or equipment, and/or removal of vegetation from individual service lines may be needed before the company can restore service.
Customers who experienced major flooding and have not had their power restored must ensure their main circuit breaker is off and contact a licensed electrician to confirm their system is safe to re-energize. Hawaiian Electric has more information and a list of resources (see attached) for customers who may need help getting repairs completed so electricity can be restored.
Wood Valley update
In Wood Valley, where floodwaters swept away portions of Wood Valley and Center roads along with more than a dozen utility poles, Hawaiian Electric plans to reroute its lines and install new poles away from the damaged areas to help get customers back online as soon as possible. On Friday, crews did pre-work in preparation for the new poles and this will continue through the weekend. Once the poles are ready, new power lines can be installed and customers re-connected to the electric grid. Hawaiian Electric will continue work in Wood Valley until power is restored.
