Moratorium on disconnections of electric service for nonpayment for Maui customers extended through July 2 Payment options available to help customers impacted by Maui wildfires
Moratorium on disconnections of electric service for
nonpayment for Maui customers extended through July 2
Payment options available to help customers impacted by Maui wildfires
KAHULUI, May 3, 2024 – Suspension of service disconnections for all Hawaiian Electric
customers on Maui has been extended through at least July 2, 2024, in accordance with the
extension of Gov. Josh Green’s emergency proclamation. Maui customers who are financially
challenged by the devastating wildfires will not have to worry about potential disconnection of
their electric service.
This extends the disconnection moratorium which was previously set to end May 4. Any Maui
customers who receive threats of immediate disconnection unless payment is made during this
time should consider the threat a scam. Depending on future circumstances, this special
assistance period may be extended.
Even with the moratorium on disconnections, customers facing financial hardship are urged to
call Hawaiian Electric at (808) 871-9777 so payment options and schedules can be arranged to
help keep payments manageable. While customers will still be responsible for paying their
electric bills, Hawaiian Electric will work with Maui customers to find the best options to suit their
individual needs.
Visit hawaiianelectric.com/paymentarrangement for a list of plans and to submit a payment
arrangement request form. Completing the form is the quickest way to get the process started.
Late fees and interest charges are waived while on a payment plan.
Note that the special payment arrangement options listed on the website are not the only
choices available. Company representatives can work with customers to tailor a plan to
individual budgets.
For assistance managing energy costs, Hawaiʻi Energy is a trusted resource for tips and rebates
to help offset the costs of energy-saving equipment and services. Visit
https://hawaiienergy.com/tips for more information.
