The U.S. Department of Transportation said it will look into flight cancellations by Southwest Airlines that have left travelers stranded at airports across the country amid an intense winter storm that has killed dozens of people.
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The U.S. Department of Transportation says it will investigate flight cancellations by Southwest Airlines that have left travelers stranded at airports across the country amid a brutal winter storm
Many airlines were forced to cancel flights due to the weather, but Southwest was by far the leader in canceled flights
About 4,000 domestic U.S. flights were cancelled Monday, according to the tracking website FlightAware, and 2,900 of those were Southwest’s
Southwest spokesman Jay McVay said at a press conference in Houston that cancellations snowballed as storm systems moved across the country, leaving flight crews and planes out of place
“USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service,” the agency wrote on Twitter on Monday. “The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”
