Shift and Save pilot, new time-of-use rates now live for 16,000 customers on Oʻahu, Hawaiʻi Island Homes, businesses not selected for the pilot may sign up for TOU rates

Shift and Save pilot, new time-of-use rates now live
for 16,000 customers on Oʻahu, Hawaiʻi Island
Homes, businesses not selected for the pilot may sign up for TOU rates
HONOLULU, Feb. 1, 2024 – The 1-year Shift and Save pilot program is now live for about
16,000 homes and businesses on Oʻahu and Hawaiʻi Island that will test time-of-use (TOU)
rates. Eligible customers on the five islands Hawaiian Electric serves who were not selected for
the pilot may voluntarily enroll in the time-varying rates, which could potentially reduce bills.
The approximately 16,000 customers selected at random for the pilot can expect to receive a
notice via email and/or postal mail confirming their participation within a week after being
enrolled in the TOU rates. If customers don’t receive a notice, they are not enrolled in the Shift
and Save pilot.
Although commencement of the pilot program on Maui was temporarily suspended, eligible
Maui, Lānaʻi and Molokaʻi customers – as well as customers not selected for the pilot on Oʻahu
and Hawaiʻi Island – may voluntarily enroll in the TOU rates. TOU rates for all islands can be
viewed at hawaiianelectric.com/shiftandsave. Rates for all other customers remain unchanged.

Residential TOU rates for Oʻahu and Hawaiʻi Island pilot participants are as follows:
Daytime
(9 a.m. to 5 p.m.)
Evening Peak
(5 pm. to 9 p.m.)
Overnight
(9 p.m. to 9 a.m.)
O‘ahu 17 cents per kilowatthour
52 cents per kilowatthour
35 cents per kilowatthour
Hawai‘i Island 21 cents per kilowatthour
62 cents per kilowatthour
41 cents per kilowatthour
The purpose of Shift and Save is to encourage customers to shift electricity use from the
evening and overnight period when energy is generated by expensive fossil fuels to the daytime
period when solar energy is abundant and less expensive. Time-of-use rates have the potential
to reduce bills and cut greenhouse gas emissions from power generation.
Residential and commercial customers participating in the new TOU rates will be protected from
an unanticipated increase in their bills for the first six months with a “bill protection” credit.
During the first six-months on the new TOU rates, residential bills will be capped at no more
than a $10 increase compared to what would have been charged on the existing rate for the
same month, giving customers time to adjust their energy-use habits.
-more-
Shift and Save pilot, new time-of-use rates now live
for 16,000 customers on Oʻahu, Hawaiʻi Island

Commercial bill increases for those on the new TOU rates will be capped at no more than a 4%
increase compared to what would have been charged on the existing rate for the same month.
Hawaiian Electric doesn’t make or lose any money based on bill increases or decreases under
Shift and Save.
The pilot will collect data and customer feedback that will be critical for the Public Utilities
Commission (PUC) to determine how and whether this program will ultimately apply to all
customers in the future. It was developed collaboratively by Hawaiian Electric, the state
Consumer Advocate and representatives from the solar industry and reviewed and authorized
for implementation by the PUC.
Customers selected for the pilot can choose not to participate